Customer acquisition

We know the truth: preparation is key for customer acquisition by phone

• Target group analysis and product knowledge
• Developing tailored conversation content
• Situation-specific reasoning of advantages

We work together with you to prepare a detailed target group analysis and work intensively to get to know your product or service. This means that we are ideally prepared and can purposefully address the needs of your potential customers.

We develop the contents for our briefing, which is specially tailored to your product and your target group. This ensures that our telemarketers are optimally informed and can put forward a convincing pitch.

We are convincing because we can highlight the advantage of your solution in a general sense, but also tap into the specific needs of the person or business as an individual.

We are THE service provider with outstanding knowledge of customer acquisition

• Extensive training and product knowledge
• Expertise in sales and sales psychology
• Advice rather than sale

We give our telemarketers intensive training on your product or service. This means that they can address all questions competently and with confidence, and often understand the buyer’s perspective even better than the client.

Our experts have extensive knowledge of sales methods and sales psychology. They know who they are talking to and develop relationships in a specific way by choosing the right method for the respective conversation partner and their needs.

Our acquisition conversations are based on advice and support for the end customer.  This approach, which is focused on the conversation partner, results in a positive relationship and a successful follow-up appointment with a purpose.

We rely on modern customer acquisition by phone

• Direct contact and immediate response
• A passion for telemarketing
• Appointments, appointments, appointments

Contacting your customers directly allows us to respond to them straight away. This allows us to spark and strengthen their interest and arrange additional appointments – with no pressure, and a great deal of skill.

Reaching for the phone, outbound calls, convincing your customers and arranging appointments – this is our passion. You’ll definitely feel this enthusiasm when you’re on the phone with us, and when we successfully alleviate any doubt you may have.

Getting decision-makers on the phone and arranging appointments – this is top tier when it comes to commercial challenges. We successfully rise to this challenge because we have received the best training, we are highly experienced, enthusiastic and patient.

We offer effective strategies for customer acquisition and retention

• Identification of valuable customers
• Customer qualification
• Establishing long-term customer relationships

We identify those specific customers who really need your product. Instead of contacting everyone and anyone, we focus on the customers who have a real need in order to achieve a higher success rate and customer satisfaction.

We qualify or disqualify potential customers to save time and resources. We conduct painstaking checks and scoring analysis to ensure that we only pursue the most promising contacts, allowing us to increase our efficiency and shared success.

We develop long-term and valued customer relationships and pass these to your in-house sales department. Once we have identified and qualified promising customers, we work to create a sustainable relationship that we then pass to your in-house sales team so that they can develop a suitable quote and close the sale.